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Please click here to review our Terms and Conditions.

What are your terms and conditions?

General Questions

How do I get help?

What information is needed to create an account?

I have an account, how do I get started?

What is Wholesale?

What is Dropshipping?

What is your dropship fee?

Do you have a minimum order requirement?

Where do you ship from?

Is shipping discreet?

Can I sell on Amazon/eBay/Walmart, etc.?

What is your privacy policy?

How do I submit a dropship order?

How do I submit a wholesale order?

What is Cart Consolidation?

The shopping cart is asking for an "invoice number" for my dropship order. What is that?

Can I automatically submit orders from my site?

What happens if an item is out of stock?

Can I customize the packing slip?

Can I ship to a freight forwarding address?

Did you receive my order?

I tried to submit an order via the order API but received an error. What does it mean?

How can I verify a shipping address?

How do I add a signature requirement?

Placing Orders

What payment methods are accepted?

Do you offer credit terms?

Payment

How much does shipping cost?

When will my order ship?

How do I track my order?

What is the shipping reconciliation process?

What shipping methods are available?

How do I save money on shipping?

Do you ship worldwide?

Do you ship to military addresses?

I selected First Class Mail. Why was my order shipped via a different method?

Where can I see a breakdown of my shipping reconciliation?

What should I charge my customers for shipping at checkout?

Shipping

What is your return policy?

How do I cancel an order?

How do I make changes to an order that has been submitted?

My order is taking longer than usual to arrive. What should I do?

What do I do if an order has been marked "delivered" but has not been received?

What if I receive a defective/damaged item?

What if an item is missing?

What if I received a wrong item?

What if an item is not as described?

My order was returned to sender. What should I do?

Order Issues

What is MAP?

What is bulk packaging?

Do you have catalogs?

How can I troubleshoot product issues?

A product is out of stock. When will be be replenished?

Do you have a list of zip codes that you won't ship DVDs to?

Where can I find MSRP information?

How do I find out more about a product?

Products

What is Inventory Source?

How do I upload products to my website?

Do you have an order API?

What are the different data feed levels?

What format are the data feeds available in?

Why is there a charge for your data?

Can I use your data feeds with Shopify?

Where can I find shipping codes for the order API?

Where can I download product images?

Technical

What are your terms and conditions?Updated 4 years ago