More questions? Email us anytime at Wholesale@stclubsupport.com!

Sex Toy Club

Sex Toy Club Support

<p>We offer our Bronze Access for FREE to all Sex Toy Club members to use the data if the data is used to market items that you are buying through Sex Toy Club. We offer Silver and Gold Access for FREE to Members who have qualified for it based on purchases. We offer Silver and Gold Access for a charge to all other members. We have spent years populating our products and invest heavily in our data in both time and resources. The data is managed by full-time staff, updating and adding products every day. We offer the largest selection of products, available from multiple vendors with the most amount of data available. We charge for access to our data because it is valuable, extensive, robust and exclusive to Sex Toy Club and not available through other industry sources.</p>

We offer our Bronze Access for FREE to all Sex Toy Club members to use the data if the data is used to market items that you are buying through Sex Toy Club. We offer Silver and Gold Access for FREE to Members who have qualified for it based on purch

Why is there a charge for your data?

Technical

How do I get help?

What information is needed to create an account?

I have an account, how do I get started?

What is Wholesale?

What is Dropshipping?

What is your dropship fee?

Do you have a minimum order requirement?

Where do you ship from?

Is shipping discreet?

Can I sell on Amazon/eBay/Walmart, etc.?

What are your terms and conditions?

What is your privacy policy?

General Questions

How do I submit a dropship order?

How do I submit a wholesale order?

What is Cart Consolidation?

The shopping cart is asking for an "invoice number" for my dropship order. What is that?

Can I automatically submit orders from my site?

What happens if an item is out of stock?

Can I customize the packing slip?

Can I ship to a freight forwarding address?

Did you receive my order?

I tried to submit an order via the order API but received an error. What does it mean?

How can I verify a shipping address?

How do I add a signature requirement?

Placing Orders

What payment methods are accepted?

Do you offer credit terms?

Payment

How much does shipping cost?

When will my order ship?

How do I track my order?

What is the shipping reconciliation process?

What shipping methods are available?

How do I save money on shipping?

Do you ship worldwide?

Do you ship to military addresses?

I selected First Class Mail. Why was my order shipped via a different method?

Where can I see a breakdown of my shipping reconciliation?

What should I charge my customers for shipping at checkout?

Shipping

What is your return policy?

How do I cancel an order?

How do I make changes to an order that has been submitted?

My order is taking longer than usual to arrive. What should I do?

What do I do if an order has been marked "delivered" but has not been received?

What if I receive a defective/damaged item?

What if an item is missing?

What if I received a wrong item?

What if an item is not as described?

My order was returned to sender. What should I do?

Order Issues

What is MAP?

What is bulk packaging?

Do you have catalogs?

How can I troubleshoot product issues?

A product is out of stock. When will be be replenished?

Do you have a list of zip codes that you won't ship DVDs to?

Where can I find MSRP information?

How do I find out more about a product?

Products

What is Inventory Source?

How do I upload products to my website?

Do you have an order API?

What are the different data feed levels?

What format are the data feeds available in?

Can I use your data feeds with Shopify?

Where can I find shipping codes for the order API?

Where can I download product images?

Why is there a charge for your data?Updated 3 years ago