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Shipping

How much does shipping cost?

Shipping costs vary based on the weight, shipping box/mailer dimensions, and the distance from the origin to destination. Through our shipping reconciliation process, you are charged the exact carrier shipping cost. You can use the shipping calculato

When will my order ship?

The warehouses need at least 1 to 2 Business days to process orders, and the majority of orders are shipped in this time frame. The delivery time frame you select begins the day your order is shipped. Please note that during the winter holidays, the

How do I track my order?

When your order is shipped, you will receive an email confirmation  with your tracking number. You can also view your tracking information any time by going to My Account, then Order History. You can track your order using the carriers' websites, lin

What is the shipping reconciliation process?

Through our shipping reconciliation process you are charged the actual and exact shipping carrier costs. We do not make any money on shipping. When you checkout, the shipping costs are an estimate. The actual shipping costs could be more or less than

What shipping methods are available?

For domestic shipments we use:. FedEx*. UPS*. USPS. DHL*. Ontrac (XR only). *For Standard/Best Rate shipping, the warehouses may use UPS Surepost, UPSMI, FedEx Smartpost, or DHL eCommerce. These methods are a joint collaboration between USPS and the

How do I save money on shipping?

For best rate shipping, you should select Standard Shipping/4 to 8 Business Day shipping. The warehouse will choose the least expensive option available for your order. Expedited shipping with rate shopping is also available under “3 to 5 Business Da

Do you ship worldwide?

We can ship worldwide apart from countries where adult products are prohibited.Please be aware that international shipments are subject to customs inspection in the destination country. Remember: We are not responsible for orders once they leave the

Do you ship to military addresses?

Shipping to a military address (APO, FPO) works differently than regular shipping. The US Postal Service delivers directly to the military postal system and then they take over and deliver to the various military bases. Once the shipment leaves the U

I selected First Class Mail. Why was my order shipped via a different method?

First Class Mail is only available for shipments up to 13oz (including shipping packaging). If your order is too heavy for First Class, the warehouse will automatically upgrade the shipping.

Where can I see a breakdown of my shipping reconciliation?

Each week, when the shipping reconciliation is processed (usually at the end of the week), you will receive a detailed email with a breakdown of the actual carrier shipping costs versus the estimates you paid at checkout. Please check your spam folde

What should I charge my customers for shipping at checkout?

It is up to you how you'd like to set shipping prices on your webstore. Many shopping carts have functions that allow you to either set flat rates, or to have your shopping cart calculate a shipping estimate, based on the item weight/dimensions, and