More questions? Email us anytime at Wholesale@stclubsupport.com!

Sex Toy Club

Sex Toy Club Support

Through our shipping reconciliation process you are charged the actual and exact shipping carrier costs. We do not make any money on shipping. When you checkout, the shipping costs are an estimate. The actual shipping costs could be more or less than what the shopping cart estimates. &#xA0;On a weekly basis, we will reconcile your actual shipping charges against your shipping estimates paid and notify you by email. Excess shipping charges will be credited to your account balance, and any additional shipping charges owed will be debited from your wallet or account balance.Shipping estimates for bulk wholesale orders can be viewed <a href="https://secure2.sextoyclub.com/page/stclub/14603/secure2.sextoyclub.com/page/stclub/4156/SexToyClub-Shipping-Estimates.html">here</a>. All dropship shipping estimates are viewable in the shopping cart.&#xA0;

Through our shipping reconciliation process you are charged the actual and exact shipping carrier costs. We do not make any money on shipping. When you checkout, the shipping costs are an estimate. The actual shipping costs could be more or less than

What is the shipping reconciliation process?

Shipping

How do I get help?

What information is needed to create an account?

I have an account, how do I get started?

What is Wholesale?

What is Dropshipping?

What is your dropship fee?

Do you have a minimum order requirement?

Where do you ship from?

Is shipping discreet?

Can I sell on Amazon/eBay/Walmart, etc.?

What are your terms and conditions?

What is your privacy policy?

General Questions

How do I submit a dropship order?

How do I submit a wholesale order?

What is Cart Consolidation?

The shopping cart is asking for an "invoice number" for my dropship order. What is that?

Can I automatically submit orders from my site?

What happens if an item is out of stock?

Can I customize the packing slip?

Can I ship to a freight forwarding address?

Did you receive my order?

I tried to submit an order via the order API but received an error. What does it mean?

How can I verify a shipping address?

How do I add a signature requirement?

Placing Orders

What payment methods are accepted?

Do you offer credit terms?

Payment

How much does shipping cost?

When will my order ship?

How do I track my order?

What shipping methods are available?

How do I save money on shipping?

Do you ship worldwide?

Do you ship to military addresses?

I selected First Class Mail. Why was my order shipped via a different method?

Where can I see a breakdown of my shipping reconciliation?

What should I charge my customers for shipping at checkout?

What is your return policy?

How do I cancel an order?

How do I make changes to an order that has been submitted?

My order is taking longer than usual to arrive. What should I do?

What do I do if an order has been marked "delivered" but has not been received?

What if I receive a defective/damaged item?

What if an item is missing?

What if I received a wrong item?

What if an item is not as described?

My order was returned to sender. What should I do?

Order Issues

What is MAP?

What is bulk packaging?

Do you have catalogs?

How can I troubleshoot product issues?

A product is out of stock. When will be be replenished?

Do you have a list of zip codes that you won't ship DVDs to?

Where can I find MSRP information?

How do I find out more about a product?

Products

What is Inventory Source?

How do I upload products to my website?

Do you have an order API?

What are the different data feed levels?

What format are the data feeds available in?

Why is there a charge for your data?

Can I use your data feeds with Shopify?

Where can I find shipping codes for the order API?

Where can I download product images?

Technical

What is the shipping reconciliation process?Updated 3 years ago