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Placing Orders

How do I submit a dropship order?

Once you have received an order from one of your customers, there are two ways you can submit it to Sex Toy Club to be dropshipped to your customer! You can choose the method that best suits your order volume and the technology that you or your devel

How do I submit a wholesale order?

OR. 2) Go Shopping:. IMPORTANT:When adding items from multiple vendors, the shopping cart will split your order into two or more sections.When multiple vendors are chosen upon 'proceed to checkout', our Smart Cart Logic will automatically consolidate

What is Cart Consolidation?

We ship from multiple warehouses across the United States. In many cases, the same items are available at multiple locations. Our shopping cart will automatically consolidate your order into as few shipments as possible to save you money on shipping

The shopping cart is asking for an "invoice number" for my dropship order. What is that?

The invoice number is whatever number you use to identify the order in your own system. Your order number with us will be your dropship ID plus the invoice number you create. Invoice numbers should consist only of alphanumeric characters and should n

Can I automatically submit orders from my site?

Yes, if you connect our Order API to your website, orders can automatically be submitted to your account. Please note that if you are ordering via the API, you will need to make sure your account is funded by a credit balance or with a card on file,

What happens if an item is out of stock?

We do our best to maintain accurate product availability. Occasionally items are ordered but go out of stock before they can be shipped. Inventory is fluid and changes frequently throughout the day. If an item is out of stock, the warehouse will noti

Can I customize the packing slip?

All packing slips are generic. They do not list any company name, only the products and shipping address.

Can I ship to a freight forwarding address?

Yes, we can ship to freight forwarding addresses. You can add a freight forwarding address by going to My Account. Please be sure to add a complete address including any account identifying information required by your forwarder.

Did you receive my order?

If you successfully submit an order, an order confirmation email will be sent to your email address on file (Please check your spam folder if you do not see your email confirmation). You will also be able to view the order in your Order History. If y

I tried to submit an order via the order API but received an error. What does it mean?

Order API error code definitions can be found here.

How can I verify a shipping address?

If you are shipping within the United States, you can use USPS' Zip Code Lookup to verify the shipping address of your customer. It is critical that you enter valid shipping addresses on your orders so that your customers will receive their shipments

How do I add a signature requirement?

If you need a signature requirement for your shipment, please contact us via email at [email protected] with your order number. Please note that signature requirements are not available for all shipments/shipping methods and the carriers do